right of withdrawal
Cancellation Policy
(1) The consumer has the right to withdraw from this contract within seven days without giving any reason. The withdrawal period shall be seven days from the day on which:
• the consumer or a third party other than the carrier and indicated by the consumer has taken possession of the goods;
• if the consumer has ordered one good or several goods as part of a single order and the good or goods are delivered as a single unit;
• if the consumer has ordered several goods as part of a single order and the goods are delivered separately;
• if the consumer has ordered several goods as part of a single order and the goods are delivered separately;
• if there is more than one of the above alternatives, the withdrawal period shall not begin to run until the consumer or a third party other than the carrier and indicated by the consumer has taken possession of the last goods or the last part of the consignment or the last item.
(2) In order to exercise the right of withdrawal, the consumer must send us
Skinmade GmbH
• the consumer or a third party other than the carrier and indicated by the consumer has taken possession of the goods;
• if the consumer has ordered one good or several goods as part of a single order and the good or goods are delivered as a single unit;
• if the consumer has ordered several goods as part of a single order and the goods are delivered separately;
• if the consumer has ordered several goods as part of a single order and the goods are delivered separately;
• if there is more than one of the above alternatives, the withdrawal period shall not begin to run until the consumer or a third party other than the carrier and indicated by the consumer has taken possession of the last goods or the last part of the consignment or the last item.
(2) In order to exercise the right of withdrawal, the consumer must send us
Skinmade GmbH
Nobelstrasse 15
70569 Stuttgart
Germany
together@skinmade.de
Telephone number: 0711 - 50092128 (free of charge; from a German landline);
by means of a clear statement (at least verbally, preferably also in text form i.e. by e-mail) about his decision to revoke this contract. If the consumer wants to send us a letter, this is of course also possible.
In order to comply with the withdrawal period, it is sufficient that the consumer sends the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
(3) Consequences of the revocation
If the consumer cancels this contract, we must repay him all payments that we have received from him, including the delivery costs (with the exception of the additional costs resulting from the fact that the consumer has chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of his cancellation of this contract. For this repayment, we will use the same means of payment that the consumer used in the original transaction, unless expressly agreed otherwise with him; in no case will he be charged for this repayment.
(4) We may refuse repayment until we have received the goods back or until the consumer has provided proof that he has returned the goods, whichever is the earlier.
(5) The consumer shall return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which the consumer has notified us of the cancellation of this contract. The deadline is met if he sends the goods before the expiry of the period of fourteen days.
(6) The following applies to the costs of the return:
If the consumer uses a pre-franked return label provided by us, the return is free of charge for him. A return label can be obtained from our consumer service (together@skinmade.de or by calling the toll-free number 0711 - 50092128). If the consumer does not use our return label, he has to bear the direct costs of the return.
(7) The consumer must only pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the quality, characteristics and functioning of the goods.
together@skinmade.de
Telephone number: 0711 - 50092128 (free of charge; from a German landline);
by means of a clear statement (at least verbally, preferably also in text form i.e. by e-mail) about his decision to revoke this contract. If the consumer wants to send us a letter, this is of course also possible.
In order to comply with the withdrawal period, it is sufficient that the consumer sends the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
(3) Consequences of the revocation
If the consumer cancels this contract, we must repay him all payments that we have received from him, including the delivery costs (with the exception of the additional costs resulting from the fact that the consumer has chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of his cancellation of this contract. For this repayment, we will use the same means of payment that the consumer used in the original transaction, unless expressly agreed otherwise with him; in no case will he be charged for this repayment.
(4) We may refuse repayment until we have received the goods back or until the consumer has provided proof that he has returned the goods, whichever is the earlier.
(5) The consumer shall return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which the consumer has notified us of the cancellation of this contract. The deadline is met if he sends the goods before the expiry of the period of fourteen days.
(6) The following applies to the costs of the return:
If the consumer uses a pre-franked return label provided by us, the return is free of charge for him. A return label can be obtained from our consumer service (together@skinmade.de or by calling the toll-free number 0711 - 50092128). If the consumer does not use our return label, he has to bear the direct costs of the return.
(7) The consumer must only pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the quality, characteristics and functioning of the goods.