Frequently asked questions


1. Where and how can I get skinmade products?

Your skinmade skin analysis and products are available from selected skin experts and cosmetic studios in your area. In order to accurately measure your biomarkers and thus your dermatological skin condition, we measure directly on your skin, i.e. you would have to visit one of our partner cosmetic studios near you. You can find them under "Find a partner studio".

2. What are biomarkers?

Biomarkers are biological characteristics of natural and/or pathological processes in the body.

3. What is the effect of skinmade to my skin?

Your skin is very good at regenerating and caring for itself. It does this best when it is in its natural biological balance; when its skin barrier is intact. We can determine whether your skin is in balance or how far off it is with our skin analysis. Our goal is to help your skin regain its natural biological balance and keep it there with our skin analysis & biomarker measurement and the corresponding personalised skinmade system care. We train your skin to take care of itself.

4. Your skin analysis

What is measured?
We first measure the two most important biomarkers of your skin, the oil content (sebumetry) and the moisture content (corneometry). In addition, we can measure biomarkers such as collagen, elastin, cytokines and porphyrins with our hyperspectral measurement.

Where are the measurements taken?
We measure directly on your skin in three different places: the forehead (T-zone), the cheek (U-zone) and the corner of the mouth. This way we measure all the different areas of your face.

How do we measure?
We measure directly on your skin with a scientifically and dermatologically validated hyperspectral measuring device. The analysis is non-invasive, which means that the hyperspectral measuring device does not penetrate your skin, but is only held lightly against the surface of your skin. During the skin analysis you will be assisted by a skinmade expert. He or she will help you with any questions you may have.

When are the measurements taken?
Your skin biomarkers are measured before each production of your facial care products. Your skin condition changes through the use of the personalised system care products and of course through your lifestyle (e.g. sleeping patterns and diet). The changing seasons and different weather conditions can also affect your skin condition. The new analysis ensures that your products are always optimally adapted to your changed skin condition.

How long does the analysis take?

Each biomarker is measured a total of three times on each side of the face to get a precise result. In total, the measurement takes about three to five minutes.

Will I see the measurement results?

Yes, you will see the values of your measured biomarkers and thus your current dermatological skin condition. In addition, your skinmade expert will show and explain to you what these values mean and how far you are from your natural biological balance. As soon as you use skinmade products and come in for a follow-up measurement, we will compare the values and see how your skin condition has developed.

5. Your formula

How is the formula of your cream calculated?
Our knowledge of highly effective, personalised formulations that can sustainably improve the individual skin condition comes from research results at the Fraunhofer Institute and at Dermatest. Our research has shown us which personalised ingredients and concentrations we can use to positively influence a specific skin condition. The ingredients and concentrations are calculated to suit your current skin condition and produced fresh.

Which ingredients are used?
Even individual formulas are only as good as the quality of the individual ingredients. That is why we only use natural, skin-identical and certified raw materials of the highest quality for our products. This is how we ensure the high bioavailability of our ingredients. We are convinced that you should only give your skin what it really needs and not damage and burden it with unnecessary ingredients. The exact ingredients that go into a cream vary from person to person and from test result to test result. After your skin analysis, i.e. before the cream is produced, you can of course see which ingredients have been calculated for you.

6. Personalisation

Can ingredients be selected by the user?
Since the composition of the ingredients and their concentrations depend on the objective skin analysis and must precisely correspond to the formula calculation of our artificial intelligence, they are fixed and cannot be selected individually. Only in this way can an effective formula be put together that is precisely tailored to your skin condition.

What can be selected yourself?

You can choose how you want your cream to smell. You can also choose a fragrance-free cream. You can also choose how you want your cream to feel. It can either be a little firmer and richer or a little lighter and more fluid.

7. Production of your face care

Where is production carried out?
Your facial care products are freshly produced in our own production facility in Stuttgart immediately after your skin analysis and sent to your home. They are there in just 2 days!

How long does the production take?
In just 2 days after your analysis, you will receive your facial care products. We produce in Stuttgart every time fresh after your skin analysis. This fast production and delivery is made possible by our patented production process.

8. Application of your cream

Is the cream tested?
Our products are dermatologically tested in an independent research institute.

How should I use the cream?
It is best to apply your face cream in the morning and in the evening to a cleansed face. Of course, you can also use the cream more often if necessary.

How long should I use the cream?
Use your cream until the jar is empty. This usually takes about six to eight weeks. As soon as your cream is used up, we measure it again, compare the values from the previous analysis, calculate a new formula and produce it fresh for you again. If you can't make it to a skin analysis, you can easily reorder your current formulation by sending an email to together@skinmade.de .

9. Personalised system care from skinmade

What does my personalised system care include?
It includes the following products: your personalised clean & care oil for thorough/optimal cleansing of the face, a serum (or several serums) - tailored to your specific skin problem(s) -, the sun protection oil protect & care sun oil and your personalised face cream for morning and evening.

10. What does 2-level biomarker treatment mean?

The personalised skin care system of skinmade is based on a 2-level treatment. Level 1 – an intact skin barrier – forms the dermatological basis for the solution of individual skin problems. With regular application of the individual face cream and the personalised clean & care oil, the biomarkers moisture and fat content are regulated and brought into balance: the skin can regenerate and optimally fulfil all its functions. The use of the protect & care sun oil additionally protects the skin from UV rays and moreover nourishes, repairs and regenerates the skin cells all year round. Level 2 – cosmetic – is about solving individual skin problems with the help of specific problem solver serums that treat the cause of the skin problems.

Should I use protect & care sun oil all year round?

Our Dr. Lars Rüther says: "It is extremely important to protect yourself from UV radiation even when the sky is overcast.“ The protect & care sun oil from skinmade protects against UVA & UVB radiation all year round. It also nourishes, regenerates and repairs the skin cells thanks to valuable antioxidants, nutrient donors and much more.

12. For which skin type is the clean & care oil suitable?

The personalised clean & care oil is suitable for every skin type, because it cleanses the skin gently (without tensides) with a care effect and contains only non-comedogenic oils. It is a widespread misconception that cleaning oils are not suitable for impure and oily skin. The clean & care oil consists of jojoba, castor and olive oil and removes excess sebum, dirt, deposits, make-up and other harmful substances (like dissolves in like) without disturbing the natural skin barrier; instead, it regenerates and repairs it.